![]() I have since tried all the other choices offered from the F8 DOS (Safe Mode) screen, Everything I try stops at the same point.I Started in Safe Mode but when I reached the 2ND Windows XP screen (with Two-Tone Blue background) it would not go any further, just like before.The scan returned clean, no viruses were detected. So I did that, and then rebooted from the Norton disk and was able to run an Anti-Virus scan. I tried to boot from my Norton System Works CD and it told me I had to disable the "Go Back" program I had running.That was the first time I have ever seen that message in 5 years of using Go Back on 3 different computers. I tried to use a program called "GO BACK" by Roxio, that usually works great, but it told me that there was no safe time to revert my hard drive back to.Your suggestions are greatly appreciated. ![]() ![]() NOTE*Below I have listed what I am working with and what I have tried so far, please help if you can.I have had this start up screen up for hours and it still allows me to move the mouse freely and doesn't give me any indication that it's attempting to process any information. I run both my laptop and PC on one desk so I have my laptop powered up and I am looking at it right now. NOTE* Time doesn't seem to make a difference or help in any way.NOTE* If I let it reach the 2ND Windows XP screen I cannot power down or access the task manager by pressing Ctrl+Alt+Del It will only power down if I press and hold the power button manually.Just before I restarted it was running fine no freezing or odd behavior. It was my choice to restart my computer not a prompt by the system. NOTE* I had just installed several updates from Microsoft but none that required a restart and none failed to install.FireFox says my Real Player Internet Down loader Add-On will stop working, so I keep telling it to remind me later. I have been updating FireFox on a regular basis, but I have refused to install FireFox version 3 several times in the past two weeks. (only for 10 to 30 seconds not to the point of reboot) That was about 10 days ago. Although it has been running a little slow and freezing up randomly since I installed the service pack. I keep my computers updated and defragged, I always run disk cleanup and delete cookies. (I am using my laptop plus 1 additional monitor) No “Blue Screen Of Death” or error codes, it just will not go any further. There is no warning or instruction of any kind, my computer doesn't freeze, it doesn't make any additional/strange sounds, the processing/thinking indicator is not blinking, my mouse still works without hesitation or delay on both screens. When it reaches the 2ND Microsoft Windows XP screen (with two tone blue background color, and smaller logo) it won't go any further. It's the following step that is can't seem to get past. It will boot up fine and begins to go threw its normal start up process, the 1st Microsoft Windows XP screen appears (with black background and blue strobe under logo) that step is completed without problems or delay. All I did was a simple restart and now I cannot access my computer. Hello and Thank You, I am having trouble with my HP laptop that runs a Windows XP Pro Operating System.
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